Survey administration
NFER has extensive expertise of conducting large-scale surveys for a variety of clients
We undertake survey administration for both NFER’s own extensive range of projects and for external organisations who have their own research staff and need support in carrying out the logistical side of survey administration.
We undertake paper and online surveys and have a long track record in working with a range of respondents, mainly in the education sector but also with other respondent groups.
Our dedicated, experienced and highly trained Research Operations team works to ensure optimum response rates and the provision of quality and accurate data for analysis. We accomplish this through:
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an established relationship with schools, colleges, LAs and clients built up a considerable pool of mutual trust and goodwill ensuring a fruitful working partnership in the research process
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rigorous sampling procedures to spread participation in research projects in order to avoid overburdening of schools
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effective procedures for the recruitment of schools, including targeted correspondence, a bank of trained telephonists and the use of the latest bulk email and fax software
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a time tested yet flexible set of administration procedures which aims to accomplish project requirements in the most time/cost efficient and effective manner. This set of procedure is under constant review to match changing project requirements and to include ‘best practices’
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in-house quality printing service
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dedicated packing and despatch facilities giving considerable capacity to process large quantities of survey and test materials
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online data collection expertise, enabling the utilisation of web technologies to provide online survey instruments to match specifications
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helpdesk support for participants throughout the life of a project providing a consistent relationship with research participants and the effective handling of all external queries
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a complete and thorough data checking & cleaning service to ensure the utmost integrity, quality and reliability of all research data.
For more information about our survey administration services, please contact: Maria Charles or Jennie Jupp.